These Terms & Conditions (“Terms”) govern your use of the NEET Codex mobile application (“NEET Codex”, “the app”, “we”, “us”, “our”), owned and operated by Shiv Manishkumar Patel, a sole proprietor trading as “NEET Codex”.
By downloading, accessing, or using the app, you agree to these Terms. If you do not agree, do not use the app.
1. Eligibility and parental consent
By using NEET Codex, you confirm that:
- you are 18 years of age or older; or
- if you are under 18, your parent or legal guardian has reviewed and agreed to these Terms and our Privacy Policy, consents to your use of the app, and authorises any payments or subscriptions made through your account.
You also confirm that you are entitled to use the phone number associated with your account.
If you are a parent or guardian agreeing on behalf of a minor, you accept these Terms on their behalf and take responsibility for their use of the app.
2. Your account
To use NEET Codex you create an account using phone-number (OTP) verification. You are responsible for:
- keeping your account and login secure;
- providing accurate information during onboarding;
- all activity that occurs under your account.
You may hold one account for your personal use. Accounts are personal and may not be shared, sold, or transferred.
3. Payments, access, and refunds
NEET Codex offers free content and optional paid access (“Premium”). The full details are in our Refund & Payment Policy, which forms part of these Terms. In summary:
- NEET Pass is a one-time payment for Premium access up to the end date shown at purchase for your NEET exam year. It does not renew. If NEET-UG for that year is held after that date, we will extend your access up to the exam date.
- Subscriptions held by existing subscribers auto-renew unless cancelled through your Apple ID / App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period.
- Purchases are billed through Apple’s App Store or Google Play. In some cases we may accept a direct payment (for example, by UPI) and activate Premium on your account ourselves.
- The free trial requires no payment details and never converts into a paid purchase.
- All purchases are final. We do not refund a change of mind, and errors in individual questions or content, or minor bugs, are not grounds for a refund — report them and we will fix them. We refund duplicate charges and payments that did not activate Premium, and we give a pro-rata refund if you suffer a serious loss of the paid service that we cannot restore, including if we stop operating the app. Any other refund is at our sole discretion.
Prices, plans, and features may change over time. A price change never affects a NEET Pass you have already bought, and for subscriptions it applies only from your next billing period.
4. Use of the app and content
The app, its question bank, explanations, tests, and all related content are provided for your personal, non-commercial study use only.
You agree not to:
- copy, scrape, harvest, redistribute, resell, or publish the app’s questions, explanations, or content;
- reverse engineer, decompile, or attempt to extract the app’s source code or underlying data;
- share your account access with others or use the app to provide a paid service to third parties;
- use automated tools to access or extract content from the app;
- interfere with or disrupt the app’s operation or security.
We may suspend or terminate accounts that violate these restrictions.
5. Intellectual property
All content in NEET Codex — including the question bank, explanations, tests, design, text, and software — is owned by Shiv Manishkumar Patel (trading as NEET Codex) or its licensors and is protected by applicable intellectual property laws.
We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the app and its content for your own study. This licence does not transfer any ownership to you.
6. AI features
NEET Codex includes AI-powered features, including the Doubt Solver and Question Generator, which use third-party AI services to generate responses.
You understand and agree that:
- AI-generated content is produced automatically and may contain errors or inaccuracies;
- AI output is provided as a study aid only and is not a substitute for official NCERT material, verified resources, or professional guidance;
- you should independently verify important information before relying on it.
We are not liable for decisions you make based solely on AI-generated content.
7. No guarantee of results
NEET Codex is a study and practice tool. We do not guarantee any particular examination score, rank, qualification, admission, or outcome. Your results depend on many factors outside our control.
8. Service availability
We aim to keep the app available and working, but we do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue parts of the app at any time, and we may update content as needed. If this causes a serious loss of the paid service you bought, the pro-rata refund described in Section 3 applies.
9. Limitation of liability
To the maximum extent permitted under applicable Indian law, NEET Codex and Shiv Manishkumar Patel will not be liable for any indirect, incidental, or consequential losses arising from your use of, or inability to use, the app, including losses related to examination outcomes or reliance on AI-generated content.
Nothing in these Terms excludes liability that cannot be excluded under law.
10. Termination
You may stop using the app and delete your account at any time (see our Privacy Policy, Section 7).
We may suspend or terminate your access if you breach these Terms, misuse the app, or attempt to harm its security, content, or other users.
11. Governing law and jurisdiction
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the app are subject to the exclusive jurisdiction of the courts at Surat, Gujarat, India.
12. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app. Your continued use of the app after an update means you accept the revised Terms.
13. Contact
Shiv Manishkumar Patel (trading as NEET Codex)
Email: neetcodex312@gmail.com
Grievance contact: +91 92650 48851