This Privacy Policy explains how your personal data is collected, used, shared, and protected when you use the NEET Codex mobile application (“NEET Codex”, “the app”, “we”, “us”, “our”).
NEET Codex is owned and operated by Shiv Manishkumar Patel, a sole proprietor trading as “NEET Codex”, registered in India.
By using the app, you agree to the practices described in this Policy. If you do not agree, please do not use the app.
1. Who we are and how to contact us
NEET Codex is operated by Shiv Manishkumar Patel (sole proprietor, trading as “NEET Codex”).
For any questions, requests, or grievances relating to your personal data, you may contact us:
- Email: neetcodex312@gmail.com
- Grievance contact: +91 92650 48851
We are the entity responsible for deciding how and why your personal data is processed (the “Data Fiduciary” under India’s Digital Personal Data Protection Act, 2023).
2. What data we collect
We collect only the data needed to run the app and provide your account. Specifically:
- Phone number — collected when you sign in using one-time-password (OTP) verification.
- Profile information — your name and your class / target exam year, provided during onboarding.
- Email address — collected only if you choose to add it to your profile; not required to use the app.
- Learning and performance data — your quiz attempts, test results, accuracy, bookmarks, saved question sets, and similar usage that powers your progress tracking and practice features.
- Purchase status — whether you hold active paid access (a NEET Pass or subscription) and when it ends, and, if you pay us directly, the payment details described in Section 4.
- Issue reports you submit — if you use the in-app report option to flag a problem with a question, we record the question, the reason you selected, and any note you write, so we can investigate and fix it.
- Device and usage data from Google Firebase Analytics — on Android, when you create a new account, the app sends a single “sign-up” event to Google Firebase. Google Firebase also automatically collects your device’s advertising identifier (the Android Advertising ID, which you can reset or delete in your phone’s settings), other device identifiers, basic app-interaction information and an approximate location (such as your city) derived from your IP address. Your phone number, name and study data are not included.
We do not collect your contacts, photos, precise location, or biometric data. We do not knowingly collect more data than the app needs to function.
3. How and why we use your data
We use your data to:
- create and secure your account and verify your identity (phone OTP);
- save and display your study progress, stats, and bookmarks;
- personalise your practice — for example, highlighting chapters where your accuracy is lower;
- provide AI-powered study tools (see Section 5);
- give you access to paid content if you subscribe;
- measure how many people sign up after seeing our Google Ads, so we can run those campaigns effectively (see Section 6);
- respond to your support requests and grievances;
- comply with our legal and tax obligations;
- send you occasional product updates or promotional messages about NEET Codex — you can opt out at any time by emailing us (see Section 1).
We rely on your consent as the basis for this processing. You may withdraw consent at any time (see Section 8).
4. Purchases and payments
In-app purchases (NEET Pass and subscriptions) are processed by Apple (App Store) and Google (Google Play) through their in-app purchase systems, and managed on our side through RevenueCat (a purchase-management service). From these we receive what you bought, when, when your access ends, and whether it was renewed, cancelled or refunded.
We do not collect or store your card number, bank details, or other payment credentials for in-app purchases. Those are handled directly by Apple, Google, and their payment processors under their own privacy policies.
Direct payments. If you pay us directly (for example, by UPI, arranged over WhatsApp), we receive the payment details your bank or UPI app shares with the recipient — typically the payer’s name, UPI ID or account reference, the amount, and a transaction reference — together with the WhatsApp messages used to arrange the payment. We use these only to confirm your payment, activate your access, handle any refund, and meet our tax obligations.
We retain limited payment and transaction records (such as the fact, date and amount of a purchase or refund) where we are legally required to — for example, for tax and GST compliance. These records may be retained even after you delete your account (see Section 7).
5. AI features and third-party AI processing
NEET Codex includes AI-powered features — the Doubt Solver and the Question Generator. When you use these features, the text you submit (such as your question or doubt) is sent to Google’s Gemini AI service to generate a response. This processing is necessary to provide the feature.
AI-generated content may contain errors and should not be treated as a guaranteed-correct or sole source of study material. Please verify important information against your official NCERT and exam resources.
6. Who we share your data with
We share data only with service providers that help us run the app, and only as needed. These include:
- Google Firebase — phone-number authentication and sign-in.
- Google Firebase Analytics and Google Ads — when you create a new account, a sign-up event, together with the device identifiers described in Section 2, is sent to Google so that we can see which of our Google Ads led to sign-ups. Google processes this under its own privacy policy.
- Supabase — secure storage of your account, profile, and learning data.
- Google Gemini AI — processing your inputs to the AI features (Section 5).
- RevenueCat — managing your purchase and subscription status.
- Apple and Google — processing in-app purchases, payments and refunds.
- WhatsApp (Meta) — if you contact us or arrange a direct payment over WhatsApp, those messages are carried by WhatsApp.
Each of these providers processes data under their own privacy and security terms. We do not sell your personal data. The only use of your data for advertising is the sign-up measurement described above; we do not share your learning data, phone number or profile with advertisers or advertising networks.
7. How long we keep your data, and how to delete it
We keep your personal and learning data for as long as your account is active.
You can delete your account at any time:
- In the app: open Settings → Delete Account. This permanently removes your profile, learning data, bookmarks, saved sets, and other personal data from our systems.
- On the web: if you no longer have the app installed, you may request deletion at neetcodex.com/legal/account-deletion or by emailing neetcodex312@gmail.com.
When you delete your account, we erase your profile, learning data, bookmarks, and saved sets. A small amount of data is retained, as follows:
- Payment and transaction records that we are legally required to keep (for tax / GST purposes), for as long as the law requires.
- Your verified phone number, against your AI feature usage count, for six months. Our free AI allowances are one-time and do not reset. To stop the same person from repeatedly deleting and re-creating an account to claim a fresh free allowance, we keep your phone number linked to how much of that one-time allowance you have used. This survives account deletion, but only for six months, after which it is automatically erased and the remaining record no longer identifies you. It is used only to enforce the free allowance — not to identify you, contact you, or rebuild your profile.
- Issue reports you submitted, in anonymised form. A report flags a genuine mistake in our content that we still need to fix, so we keep the report but strip the link to your account, leaving it unattributable to you.
Aggregate, anonymised usage statistics that no longer identify you may also persist. Everything else is erased.
We aim to action deletion requests promptly and within the timelines required under applicable law.
8. Your rights
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you have the right to:
- access the personal data we hold about you;
- correct inaccurate or incomplete data;
- delete your data and account (see Section 7);
- withdraw your consent to processing at any time (this may mean you can no longer use parts of the app);
- raise a grievance with us using the contact details in Section 1.
To exercise any of these rights, contact us at neetcodex312@gmail.com or +91 92650 48851.
9. Children and users under 18
Under India’s Digital Personal Data Protection Act, 2023, anyone under 18 years of age is considered a child.
NEET Codex is intended for students preparing for the NEET-UG examination. If you are under 18, you may use the app only with the agreement and consent of your parent or legal guardian, who must accept our Terms & Conditions and this Privacy Policy on your behalf and authorise any payments.
We do not show targeted advertising to children, track or monitor their behaviour for advertising, or build commercial profiles of them. The only advertising-related signal the app sends is the one-off sign-up event described in Section 6, which is used to count sign-ups from our own ad campaigns. We use learning data only to provide and personalise the educational features of the app.
If you believe a child has used the app without appropriate parental consent, contact us at neetcodex312@gmail.com and we will address it.
10. How we protect your data
We take reasonable technical and organisational measures to protect your data, including authenticated access controls and secure, access-restricted storage. No system can be guaranteed perfectly secure, but we work to safeguard your data against unauthorised access, loss, or misuse.
11. Changes to this Policy
We may update this Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app. Your continued use of the app after an update means you accept the revised Policy.
12. Contact
Shiv Manishkumar Patel (trading as NEET Codex)
Email: neetcodex312@gmail.com
Grievance contact: +91 92650 48851